Privacy policy
Who is responsible
Dmitry Isakov (a sole trader established in Spain) is the controller of your personal data. Contact: hello@callz.to.
What we keep
- Your email address and the country of the IP address you signed up and paid from.
- Your calls: the number dialled, the date, the length, the price charged and what happened (answered, busy, ...). We do not record call audio.
- Top-ups and refunds (amounts, dates, status). Card details are handled by Stripe and never reach us.
- A phone number you verify as your caller ID.
- Technical and security logs, and where you came from if you arrived through a link with campaign tags.
Why
To run the service you asked for (calls and your balance), to take payments, to prevent fraud and abuse, to keep the accounting records the law requires, and to understand whether the service is useful.
Who processes it for us
- Twilio — telephony (carries your calls and the caller ID verification call).
- Stripe — card payments.
- Resend — sending our emails.
- MaxMind — locating the country of an IP address.
- Cloudflare — bot protection on sign-up (Turnstile).
- Our hosting provider — servers and backups.
How long
Call and payment records are kept for 5 years because accounting law requires it. Accounts that never confirmed their email are deleted after 30 days. Verification codes are deleted as soon as they are used or expire.
Your rights
You can ask us for a copy of your data, to correct it, or to delete what the law does not oblige us to keep, and you can object to processing or complain to your data protection authority (in Spain: the AEPD). Write to the address above.